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Expert opinion at precisely handover or pre-delivery stage. "Accept or Reject" with confidence, protect your position from the beginning
Our Inspection Approach
Handover Inspectors is a non-bias business that approaches each inspection on it's merits. Our 12 page comprehensive report is used for peace of mind, quality control, or used as a circuit breaker between the consumer and the service provider.
We can be engaged by consumers, dealerships, panel repairers , insurers and governing bodies at precisely handover stage.
- We conduct Pre-Delivery Inspections (PDI) on brand new dealer vehicles and Post Accident Repair Inspections.
- At precisely handover stage or delivery stage
- Accept or Reject opinion
- Provide guidance on Australian Consumer Law (ACL) and the consumer guarantee provisions.
- We inspect accident repairs when completed prior to handover to the consumer
- Inspections are completed on-site at the repairer, or at an insurers assessment centre
- Quality control inspection
- Ensure mandatory post repair procedures have been undertaken (Example ADAS calibration)
- Accept or Reject opinion
- Immediate warranty activation with insurer when repair has been rejected
- Provide guidance on rework requests, or potential total loss outcomes
- Provide guidance on complaint processes with insurers , including the Insurance Ombudsman AFCA
- Placing the consumer in a position of empowerment, as the claim has not been finalised with repairer (paid by insurer)
- Verbal only inspection $299
- Inspection with PDF written report $499
- Inspection with photographic evidence and PDF written report $699
- Below read full package descriptions on this page below
- We have eftpos transaction capability on-site
This brand new dealership vehicle was repaired and full of body filler.
A paint micrometer confirmed our inspectors professional eye.
10 times the original paint thickness.
Consumers often sign and accept vehicles without proper inspection. Best practice is to inspect thoroughly and reject if necessary.
Why Inspection Matters
Once possession is taken, disputes become difficult to resolve.
Warranty claims can be ongoing and time-consuming.
Prevent warranty disputes and delays
Avoid hidden defects and poor workmanship
Ensure compliance with legal obligations
We provide clear guidance on whether to accept or reject.
Handover Inspection Packages
We offer four report types.
Selected by the consumer on the day of inspection
using a Choose Your Own Pathway approach.
Based on how the vehicle presents, you choose either verbal feedback, or wish an official report
Package 1 $299
Verbal-only opinion to either Accept or Reject.
A full verbal explanation of the vehicle's condition is provided on-site.
This tier is popular when zero defects are found and accept is our opinion.
We will talk you through the status of the vehicle. If the vehicle is an accept result, congratulations to everyone.
It's the result everyone wants, so go and enjoy your vehicle. If a reject result is our opinion, we will guide you what your options are.
NOTE: When a reject opinion occurs , consumers are more than welcome to use our verbal feedback to their own discretion to negotiate for themselves.
However if you require an official report for record keeping then package 2 offers an itemized PDF report.
Package 2 $499
Receive a full digital report with either an Accept or Reject opinion.
The report is delivered in a PDF format , however no photographic images are included in this tier.
Defects are itemised if any are found with professional written comments.
This report is best suited when 2nd repair attempt agreements , or rectification is has been negotiated .
Another purpose for this report is simply for record keeping exercises.
Rectification or corrective action follows the defect list provided in this report.
*This report also includes a 30 minute professional consultation with the insurer, repairer or dealer as a supportive role during these negotiation discussions if required while onsite.
Package 3 $699
- Receive full photographic & digital report with diary including Accept or Reject opinion.
- A complaint ready report with comprehensive photographic evidence, detailed comments, and itemised defects.
- We highly recommend this package for IDR dispute resolution with a dealer or insurer.
- This report is well-suited for AFCA expert opinion reports if the insurer chooses to not to de-escalate.
- A claims handling issue then becomes relevant with the regulator (AFCA) and will question if the insurer is acting in utmost good-faith.
- This report also has communications diary to record information post-inspection as evidence
- *This report also includes a 30 minute professional consultation with the insurer, repairer or the dealer as a supportive role during these negotiation discussions if required while onsite.
Package 4 $2999
Receive package 3 including booking inspector for litigation proceeding as subject matter expert.
In the event when a dealership, repairer or insurer is defiant and negotiations have failed.
This report is designed where serious Australian Consumer Law (ACL) , or the Insurance Contract ACT 1984 is alleged to be breached & litigation is intended.
Example: Dealer has deliberately attempted to conceal transit or yard damage and the new car has been repaired by a panel shop, mobile paint repair operator, dent removal operator, or a Pre-Delivery facility.
Example: Insurer or repairer has not acted in utmost good faith and has ignored statuary write off (WOVR) criteria by attempting to repair vehicle that should never have been repaired & breaching laws. Also manufacturer repair methods were not followed and the vehicle is structurally compromised.
This tier includes a specialized report that pre-books the inspector for an 8-hour business day as a subject matter expert. We attend litigation to support you.
Does your new vehicle have defects or hidden damage? Are your accessories fitted correctly without damage ? Has the collision repairer followed repair Guidelines? Has the insurer attempted to cut corners & save a buck?
Secure your inspection before accepting delivery. Submit your details for a callback or complete an online booking to ensure your vehicle meets expectations.