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Expert opinion on handover quality of an insurance accident repaired vehicle
or a new vehicle. "Accept or Reject" with confidence, protect your position from the beginning
Our Inspection Approach
Our business model supports consumers who would otherwise rely on their own judgment or advice from others.
- We review the entire repair file or dealer work order
- Conduct an inspection on quality and workmanship
- Provide immediate expert opinion to accept or reject
Consumers often sign and accept vehicles without proper inspection. Best practice is to inspect thoroughly and reject if necessary.
Why Inspection Matters
Once possession is taken, disputes become difficult to resolve.
Warranty claims can be ongoing and time-consuming.
Prevent warranty disputes and delays
Avoid hidden defects and poor workmanship
Ensure compliance with legal obligations
We provide clear guidance on whether to accept or reject.
Handover Inspection Packages
We offer four report types, selected by the consumer on the day of inspection
using a Choose Your Own Pathway approach.
We first analyse the repair diary/file or dealer work order to find the abnormalities
Then proceed to conduct the visual inspection on quality and workmanship.
Package 1 $399
Verbal-only opinion to either Accept or Reject.
A full verbal explanation of the vehicle's condition is provided on-site.
A full review of documentation is our standard operation procedure (SOP) , then we conduct a thorough quality inspection.
We will talk you through the status of the vehicle. If the vehicle is an accept result, congratulations to everyone.
It's the result everyone wants, so go and enjoy your vehicle. If a reject result is our opinion, we will guide you what your options are.
Consumers are more than welcome to just use our verbal feedback to their own discretion to negotiate for themselves. However;
If you require a report for record keeping, inspection package 2 offers an itemised PDF report.
Package 2 $799
Receive a full digital report with either an Accept or Reject opinion.
The report is delivered in a PDF format and generated instantly, however no photographic images are included in this tier.
Defects are itemised if any are found with professional written comments.
This report is best suited when 2nd repair attempt agreements , or rectification is has been negotiated .
Another purpose for this report is simply for record keeping exercises.
Rectification or corrective action follows the defect list provided in this report.
*This report also includes a 30 minute professional consultation with the insurer, repairer or dealer as a supportive role during these negotiation discussions if required while onsite.
Package 3 $999
- When a clear Reject result has been decided.
- A complaint ready report with comprehensive photographic evidence, detailed comments, and itemised defects.
- We highly recommend this package for IDR dispute resolution with a dealer or insurer.
- This report is well-suited for AFCA expert opinion reports if the insurer chooses to not to de-escalate.
- A claims handling issue then becomes relevant with the regulator (AFCA) and will question if the insurer is acting in good-faith.
- *This report also includes a 30 minute professional consultation with the insurer, repairer or the dealer as a supportive role during these negotiation discussions if required while onsite.
Package 4 $2999
When a clear Reject result has been decided. ( new car)
In the unlikely event when a dealership is defiant and negotiations have failed.
This report is designed where serious Australian Consumer Law (ACL) breach is alleged & litigation is intended.
Example: Deliberate Non-Disclosure of hidden transit damage and the new car has been repaired by a panel shop, mobile paint repair operator, dent removal operator, or a Pre-Delivery facility.
This tier includes a specialised report that pre-books the inspector for an 8-hour business day as a subject matter expert, and attend an Administration Tribunal.
In many cases, purchasing this report results in an immediate dealer response to de-escalate.
The likely result is a procedure called a VIN swap. Also known as an identical vehicle replacement.
Does your new vehicle have defects or hidden damage? Are your accessories fitted correctly without damage ? Has the collision repairer followed repair Guidelines? Has the insurer attempted to cut corners & save a buck?
Secure your inspection before accepting delivery. Submit your details for a callback or complete an online booking to ensure your vehicle meets expectations.