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  • Handover Inspectors

    Pre-Delivery (PDI) New Vehicle & Post-Accident repairs

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  • Post Accident Repair Inspection

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  • Hidden Paint & Body Repair Detection

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  • Transport & Yard Damage

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  • Poor Accessory Fitment or Quality

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Click here to view the amateur damage reports manufacturers & dealers use & the secret 5 digit damage code

Our Services

Handover Inspectors defines what is acceptable quality from automotive panel repairers and new vehicle dealerships with an independent vehicle inspection. Our expertise covers new vehicle pre-delivery inspections (PDI) and post-accident repair inspections before taking possession. This is to ensure the vehicle is free from defects, damage, poor workmanship and correct procedures have been conducted. We also prepare non-bias expert reports for insurance ombudsman AFCA cases and administrative tribunals such as VCAT, when a vehicle rejection is unresolved. Our service is valued by consumers unfamiliar with the automotive industry who seek reliable support to protect their interests. Acting as the “BIG BROTHER” of automotive, we ensure insurance companies, panel beaters, and dealerships uphold their obligations, safeguard your quality and warranty rights and enforce Australian Consumer Law, Consumer Guarantee, Insurance Code of Conduct provisions. Avoid relying on assumptions during vehicle handovers and maintain a realistic perspective. Mistakes, damage, and human errors are inevitable. Additionally, deliberate actions including unlawful decisions, concealing damage through industry tactics, turning a blind eye to known defects, or intentionally withholding information about vehicle condition can occur with both new and repaired vehicles. Stay vigilant and prioritise thorough inspection to protect your interests. Once you have been notified that your vehicle is ready for collection, contact us. We only need a minimum of 24 hours notice. You have the legal right to thoroughly inspect your vehicle before accepting and taking possession, so never feel pressured to hurry or expedite the process. We place the consumer in a position of power!
Explore Our Services
Consumer profited from inspection
Case study 2025 Audi Rs3 New Vehicle from Dealer
Sample Report Paint Warranty Page. Extremely comprehensive expert report, complaint ready. Suitable for complaints, AFCA cases and VCAT cases.
Sample 1st Page
Rejected repair
Case Study 2026 BMW X3 M50 Rejected Accident Repair
Click on any of these documents to download, save or want share with someone.
Brand-New Vehicle Inspections
Example of new vehicle damaged Observe the pre-delivery labels
What is a successful repair in dealership language? It's one that you never find out about.

New Vehicle Pre-Delivery Inspections (PDI)

Purchasing a new vehicle is a significant investment, yet undisclosed transit or yard damage and repairs remain widespread. Additionally,factory paint defects are often repaired by local panel shops before the car is sold as new. Under Australian Consumer Law (ACL), consumers are protected by the guarantee provision that the vehice of acceptable quality. Failure to disclose such defects may entitle buyers to compensation or remedies, emphaising the importance of transparency in vehicle sales.
Our service yields 10 possible pre-delivery inspection outcomes with new dealer vehicles. ACCEPT 1. Zero defects, damage or hidden repairs are found. The vehicle is of "acceptable quality" and complies with Consumer Law. 2. Defects are found, however you negotiate and authorize rectification before you accept. 3. Defects were found and you exercised your legal right to negotiate compensation with the dealer before accepting. 4. Damage was found and you exercised your legal right to negotiate compensation with the dealer before accepting. 5. Hidden repairs were found and you exercised your legal right to negotiate compensation for depreciation before accepting. REJECT 6. Defects found and deemed "unacceptable" quality and you exercised your legal right to pursue full replacement or refund. 7. Hidden repairs are uncovered and you exercised your legal right to pursue full replacement or refund. 8. Vehicle does not match contract of sale and you pursued your legal right to pursue full replacement or refund. 9. Escalate matter to an internal dispute resolution complaints process with either dealer principle, motor group or manufacturer. 10. Escalate matter to legal or administrative tribunal, EG: VCAT, local consumer affairs ,or the court system.
New Vehicle Gallery

Post Accident Repair Inspections


  • Our post-accident repair inspections maintain a neutral stance, we approach each vehicle with optimism that repairs will meet the highest standards. This approach creates a welcoming environment for repairer and the consumer. However, we remain vigilant in uncovering any underlying issues that may reveal deeper problems such as systemic negligence or quality control issues. We provide you with transparent advise to accept or reject the repair. When consumers engage our business, there is an immediate and noticeable improvement in the attitude and service quality from insurers and repairers. Any prior instances of bullying, deflection, or dismissive behaviour from repairers or insurers during the claim or repair process, are promptly extinguished.
  • Our accident repair inspections yield 9 possible outcomes:
  • Accept
  • 1.The repair was conducted correctly and is acceptable quality Reject
  • 2. Repairer to rectify defects with 2nd repair attempt.
  • 3. A different and competent repairer conducts 2nd repair attempt. 4. Rectification costs are uneconomical and vehicle is written-off.
  • 5. Identified ignorance to structural statuary write-off criteria (WOVR).
  • 6. Claims handling complaint with insurers internal dispute resolution department. 7. Claims handling complaint raised with insurance ombudsman AFCA. 8. Litigation proceedings with handover inspector as expert witness.
  • 9. Panel repairer makes offer to buy back vehicle at insured value.

Accident Repair Gallery

Our 5 star reviews " What they have said"

  • I engaged them to capture the true status of my vehicle.
  • I would never have found those defects on my car.
  • Peace of mind experts have my back if something was not quite right.
  • I have profited from the inspection.
  • Insurer back-flipped and "statuary" wrote off my vehicle post accident repair.
  • The rude behaviour towards me immediately ceased when I engaged them.
  • Positive outcome for dealer and myself as I negotiated compensation for defects.
  • Intercepting my accident repaired vehicle at handover stage was a great decision.
  • Their report put me in a great position to stand my ground against my insurer.
  • Money well spent.
  • I will never accept an accident repair again without a post accident repair inspection Read an article about our business which is on the website of reputable automotive consumer advocate DRIVE.
  • https://www.drive.com.au/partner-content/the-new-car-handover-inspection-saving-buyers-thousands-by-finding-defects/
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Secure Your Inspection Before Handover Day

Book your independent vehicle inspection with confidence. Don'y rely on bias inspections by dealerships or insurance assessors. We need just 24 hours notice, confirm your vehicle is ready for pick-up and book us. Our service area is VIC, NSW and SA, however we have custom travel request options to your location anywhere in Australia. Please go to our booking page.
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Choose your own pathway On the Day of Inspection

Select the inspection and reporting option that best suits your situation on the day of handover. We have 4 inspection types & price points which is designed for consumers to have full control.
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