"Accept or Reject"
"Accept or Reject"
ORDER INSPECTION

  • Handover Inspectors

    Quality Control New Vehicle & Accident repairs

    BOOK NOW

  • Accident Repair Inspection

    BOOK NOW

  • Paint & Body Defects

    BOOK NOW

  • Transport & Yard Damage

    BOOK NOW

  • Poor Accessory Fitment or Quality

    BOOK NOW
Click here to view the amateur damage reports manufacturers & dealers use & the secret 5 digit damage code

Our Services

We perform thorough vehicle inspections to confirm they are free from defects, damage, or poor workmanship. Our expertise covers post-accident repair assessments, new vehicle pre-delivery inspections, and preparing detailed AFCA or VCAT expert reports for complaint cases. Our service is highly valued by consumers unfamiliar with the automotive industry who seek reliable support to protect their interests. Acting as the “BIG BROTHER” of automotive, we ensure insurance companies, panel beaters, and dealerships uphold their obligations, safeguard your quality and warranty rights and enforce Australian Consumer Law, Consumer Guarantee, Insurance Code of Conduct provisions. Avoid relying on assumptions during vehicle handovers and maintain a realistic perspective. Mistakes, damage, and human errors are inevitable. Additionally, deliberate actions including unlawful decisions, concealing damage through industry tactics, turning a blind eye to known defects, or intentionally withholding information about vehicle condition can occur with both new and repaired vehicles. Stay vigilant and prioritise thorough inspection to protect your interests. Once you have been notified that your vehicle is ready for collection or given an approximate date, contact us to schedule your booking. You have the legal right to thoroughly inspect your vehicle before accepting and taking possession, so never feel pressured to hurry or expedite the process.
Explore Our Services
Front Cover of 12 page report
Paint & Corrosion protection page
Body & structural safety cell Page

New Car Pre-Delivery Inspections

Purchasing a new vehicle is a significant investment, yet undisclosed transit or yard damage and repairs remain widespread. Additionally,factory paint defects are often repaired by local panel shops before the car is sold as new. Under Australian Consumer Law, consumers are protected by guarantees ensuring goods are of acceptable quality. Failure to disclose such defects may entitle buyers to compensation or remedies, emphasising the importance of transparency in vehicle sales.
Our service yields 10 possible inspection outcomes. ACCEPT 1.Zero defects, damage or hidden repairs found 2.Defects found, authorise to rectify before accept 3.Defects found, you accepted compensation offer 4.Damage found,you accepted compensation offer 5.Repairs found, you accepted compensation offer REJECT 6.Unacceptable quality,full replacement or refund 7.Captured hidden repair,full replacement or refund 8.Vehicle does not match contract of sale, refund 9.Escalate to a internal complaints process 10.Escalate to administrative tribunal, EG: VCAT
New Vehicle Gallery

Accident Repair Inspections

  • Our post-accident repair inspections maintain a neutral stance, we approach each vehicle with optimism that repairs will meet the highest standards. This approach creates a welcoming environment for repairer and the consumer. However, we remain vigilant in uncovering any underlying issues that may reveal deeper problems such as systemic negligence or quality control issues. We provide you with transparent advise to accept or reject the repair. When consumers engage our business, there is an immediate and noticeable improvement in the attitude and service quality from insurers and repairers. Any prior instances of bullying, deflection, or dismissive behaviour from repairers or insurers during the claim or repair process, are promptly extinguished.
  • Our accident repair inspections yield 9 possible outcomes:
  • Accept
  • 1.The repair meets the required quality and standards Reject
  • 2. Repairer to rectify defects with 2nd repair attempt
  • 3. A different and competent repairer conducts 2nd repair attempt 4. Rectification costs are uneconomical and vehicle is written-off
  • 5. Identified ignorance to structural statuary write-off criteria (WOVR)
  • 6. Claims handling complaint with insurers internal dispute resolution 7. Claims handling complaint raised with insurance ombudsman AFCA 8. Litigation proceedings with handover inspector as expert witness
  • 9. Panel repairer makes offer to buy back vehicle at insured value
Accident Repair Gallery

Our 5 star reviews " What they have said"

  • I engaged them to capture the true status of my vehicle.
  • I would never have found those defects on my car.
  • Peace of mind experts have my back if something was not quite right.
  • I have profited from the inspection.
  • Insurer back-flipped and "statuary" wrote off my vehicle post accident repair.
  • The rude behaviour towards me immediately ceased when I engaged them.
  • Positive outcome for dealer and myself as I negotiated compensation for defects.
  • Intercepting my accident repaired vehicle at handover stage was a great decision.
  • Their report put me in a great position to stand my ground against my insurer.
  • Money well spent.
  • I will never accept an accident repair again without a post accident repair inspection Read an article about our business which is on the website of reputable automotive consumer advocate DRIVE.
  • https://www.drive.com.au/partner-content/the-new-car-handover-inspection-saving-buyers-thousands-by-finding-defects/

Secure Your Inspection Before Handover Day

Book your independent vehicle inspection with confidence.
Book Your Inspection
Our team supports consumers in Victoria, New South Wales and South Australia with timely bookings.

Choose your own pathway

Select the inspection and reporting option that best suits your situation on the day of handover.
Order Inspection